Overview

Each MudFool piece is handmade, which means slight variations in shape, glaze, color, and finish are part of what makes each piece unique.

Is your pottery food-safe?

All functional dinnerware is made with food-safe glazes unless a listing specifically says otherwise.

Are these dishwasher-safe?

Yes! The clays and glazes used are designed to be dishwasher-safe unless otherwise noted.

Is it microwave-safe?

Most functional pieces are microwave-safe unless otherwise noted. Ceramic can become hot in the microwave, so please handle it carefully.

Ordering

Are the pieces ready to ship?

Unless a listing is marked “made to order” or “preorder,” the piece is finished and ready to be packed.

How quickly will my order ship?

Ready-to-ship orders are typically packed and mailed within 3–5 business days. You’ll receive tracking information once your order is on its way.

Because MudFool is a small, one-person pottery business, processing may occasionally take a little longer during shop updates, markets, or holidays.

How long do preorders take?

Preorders typically take 4–6 weeks to make before shipping. Each piece is made by hand and must fully dry before going through two separate kiln firings, so the process can’t be rushed.

The estimated timeline will be included in the product listing. If your order contains both preorder and ready-to-ship pieces, everything will ship together once the preorder item is complete.

Do you offer local pickup?

Local pickup may be available in San Francisco’s Mission District. If this option is available, you’ll see it during checkout. You’ll receive an email with pickup details when your order is ready.

Please wait for confirmation before coming to collect your order.

Do you ship internationally?

At this time, MudFool primarily ships within the United States. If you’re outside the U.S. and interested in a piece, please reach out before purchasing to see what may be possible.

Can I send an order as a gift?

Absolutely. You can include a short gift message with your order by adding it to the order notes at checkout. Pricing information will not be included in the package.

Returns

If you’re unhappy with your order, please reach out within 7 days of delivery. Unused items may be returned in their original condition. Return shipping costs are the responsibility of the customer, and original shipping charges are non-refundable.

Once your return arrives safely, a refund will be issued to your original payment method.

Damaged Orders

Ceramics are fragile, and occasionally things happen in transit. If your order arrives damaged, please contact me within 5 days of delivery with photos of the item and packaging. I’ll work with you to arrange a replacement, when available, or a refund.

Sale items

Only regular-priced items may be refunded. Sale items cannot be refunded.

Handmade Variations

Small variations, glaze movement, speckles, surface texture, and other signs of the handmade process are normal and are not considered defects. I do my best to accurately photograph and describe each piece so you know what to expect.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed/emailed to you.

Shipping returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Need help?

Still have questions? Any concerns? Contact me below or send me an email at mudfoolceramics@gmail.com for questions related to refunds and returns.

-Lindsey